Everything You Need to Know About How We Work.
How it works, what we handle, and where we ship. If your question isn't here, reach out — we're a small Canadian team and we'd rather answer than leave you guessing.
From idea to live in 48 hours.
Do you work with US clients?
Coming soon! Our US program launches later in 2026 at yourcustommerch.com.
How long does it take to launch?
You'll see your branded program in a free preview in under 60 seconds — no commitment required.
Once you subscribe, your program is ready for orders within 48 hours. Individual orders then ship in 2–14 business days.
Do I need a logo or website to start?
Neither is required. Upload an existing logo, design something new, or send AI-generated artwork — all welcome.
If you have a website, our system pulls your brand colours automatically. If you don't, just tell us your colours and we'll take it from there.
Need help with branding? We offer logo touchups and full custom design — reach out and we'll talk through what you need.
What products are included?
We curate branded apparel (tees, polos, hoodies, hats), drinkware, accessories like totes and bags, and seasonal items that fit your audience.
You can add or swap products anytime as your program evolves.
The day-to-day.
What does YCM handle?
Everything between your logo and the doorstep. We pull your brand, generate mockups, design print-ready files, build your program, fulfill every order, and ship direct to whoever ordered.
You stay focused on the work you're already doing.
How does the admin portal work?
Your admin portal is one dashboard — add team members, set credit limits, send manager discounts, and track spend.
Use credits however makes sense: staff perks, anniversaries, recognition, holiday gifts. Your team orders for themselves — you stay out of the logistics.
How does fundraising work?
If your program is set up to fundraise, we give you a transparent base rate per item.
You set your selling price above that — the markup is yours. Your community buys gear they love, you fund the work you're doing. Payouts are automatic.
Do you support bulk orders?
Yes — bulk is welcome on every plan, no minimums required.
Most clients use on-demand for the day-to-day and run bulk orders for events, welcome kits, or specific moments. Mix and match however works for you.
Can I pause my program?
Yes. Pause anytime and your program goes quiet — no charges, no orders. Resume whenever you're ready. Useful for seasonal businesses, off-cycle months, or breaks between cohorts.
Heads up: accounts inactive for 12 months or more aren't maintained, so plan to resume within the year if you'd like to pick up where you left off.
After the order is placed.
Where do you ship?
Programs ship across Canada in 2–14 business days. International shipping is available on select programs — reach out if you need it.
Every order goes direct to the individual buyer — no warehouse on your end, no bulk receiving, no admin overhead.
What if there's a problem with an order?
If your order arrives damaged, defective, with a print error, or doesn't show up, open the tracking link in your order confirmation email and tap "Request a refund" within 30 days. We'll review and reply within 1–2 business days — free reprint or full refund, your choice.
Because every product is made to order, we're unable to accept returns for change of mind or sizing mistakes. We recommend checking the size guide on each product before ordering.
See our full Returns & Refunds policy for details.
How is YCM different from other merch shops?
Most merch services run one-off bulk orders — you pay upfront, store boxes, and chase sizes. We run an ongoing branded program for you. Print-on-demand means no inventory, no minimums, no boxes piling up.
You get a merch partner, not a vendor.
Still Have Questions?
Reach out and we'll get back to you. We're a small Canadian team, and we'd rather have a real conversation than leave you guessing.
Get in Touch